Our fulfilment partners are endeavouring to deliver orders within normal timescales but as this is normally an exceptionally busy time of the year anyway and COVID-19 restrictions are making it even more challenging, there is a possibility that in a small number of instances, delivery may slip outside these normal timescales. We thank you for your patience and understanding where this does happen.
We value your custom and therefore provide FREE delivery within the Republic of Ireland when you spend €30. We also offer European and International delivery which can be selected at checkout before the payment screen.
We will endeavour to dispatch all orders received by 1pm the same day and orders received after 1pm the next working day. Please note that our warehouse does not operate on weekends and bank holidays. All orders received after 1pm on a Friday will be dispatched on the following Monday, or the Tuesday on a bank holiday. Orders received after 1pm on a Friday and on Saturday and Sunday, will be dispatched on Monday (Tuesday on Bank Holidays).
Please note that due to the huge volumes that are currently going through the delivery networks your order may be subject to a slight delay. Please allow up to 5 working days for delivery
Tracked Delivery - €5.95 within Republic of Ireland - Approximately 1-2 working days from dispatch. ( free tracked delivery with orders over €30 )
Great Britain and Northern Ireland Tracked Delivery – €14- Approximately 2-3 working days from dispatch.
Rest of Europe Delivery – €19.90 – Up to 7 working days from dispatch
International Tracked Delivery – €30 – Up to 10 working days from dispatch
Missing Orders - Whilst we expect delivery to be quick, we cannot be held responsible and are not liable for any delay in your chosen delivery method, as this is beyond our control. If your order is not received within 7 working days from placing your order (10 working days for international orders) please contact us on firstname.lastname@example.org so that we can rectify the situation and also investigate this with our courier partner.
Incorrect Address - If the address entered at checkout is incorrect, and you haven't informed us of a change of address prior to dispatch, we will be unable to replace or refund your order until it is returned to us by the courier.
If you have special requests regarding your order please email email@example.com prior to placing your order and we will do our best to accommodate your needs.